⁠ Accessibility & Inclusive
Care Statement

At Dental On Demand, we are committed to providing safe, equitable, and inclusive oral healthcare to every person we serve. We recognise the diverse needs of older adults, people living with disability, culturally and linguistically diverse communities, and individuals with unique communication, medical, or behavioural requirements. Our approach is centred on dignity, respect, and removing barriers to care.

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OUR COMMITMENT TO ACCESSIBILITY

We strive to ensure that all patients, families, carers, and support teams can access our services with ease.

This includes:

Mobile service accessibility: We bring care directly to residential aged care facilities, disability centres, and

home-based environments to remove transport and mobility barriers.

Accessible communication: Information is provided in clear, plain English, with alternative formats available

upon request (verbal explanations, simplified written summaries, large text).

Support with decision-making: We work collaboratively with substitute decision-makers, guardians, support

coordinators, and families to ensure informed consent and patient choice.

Telehealth support: For patients unable to participate fully in in-person consults, we offer tele-dentistry

options for triage, education, follow-up reviews, and carer guidance.

Respect for Diverse Needs

We welcome and support people from all backgrounds and abilities, including:

Individuals living with disability or complex care needs

People living with dementia or cognitive impairment

First Nations People

People from culturally and linguistically diverse backgrounds

LGBTQIA+ individuals and families

Patients with sensory, behavioural, or communication challenges

Our team adapts each appointment to meet the person where they are—using trauma-informed, sensory-aware and patient-centred methods.

Continuous Improvement

We actively seek feedback and partner with aged care staff, disability support workers, and health professionals to improve accessibility over time. This includes regular review of our systems, forms, communication pathways, and clinical approaches in line with: