Dental On Demand PTY LTD – Privacy Policy
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1. Introduction
Dental On Demand PTY LTD (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and store your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and AHPRA standards.
2. Scope
This policy applies to all personal information collected in the course of providing mobile dental services to patients in residential aged care facilities, childcare centres, disability services, and other settings across Australia.
3. Information We Collect
We collect information that is necessary to provide safe and effective dental care, including:
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Personal details: name, date of birth, contact details, Medicare number.
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Health information: medical history, medications, allergies, dental records, treatment notes, x-rays, and oral health assessments.
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Payment information: billing, invoices, and insurance details.
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Communication records: emails, phone calls, and tele-dentistry consultations.
4. How We Collect Information
We may collect information:
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Directly from you, your guardian, or your authorised representative.
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From healthcare providers, aged care facilities, or other professionals involved in your care.
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Through forms, tele-dentistry consultations, email, phone, or our website.
5. Use of Your Information
We use personal and health information to:
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Provide dental care, oral health assessments, and treatment.
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Communicate with you, your guardian, or your healthcare team.
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Maintain accurate clinical records.
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Process billing, claims, and payments.
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Comply with legal, regulatory, and professional obligations.
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Conduct quality assurance, audit, or research activities where appropriate and de-identified if possible.
6. Disclosure of Information
Your personal information may be disclosed to:
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Dental practitioners, hygienists, and allied health professionals providing care.
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Aged care facilities, childcare centres, or other organisations coordinating care.
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Medicare, insurance providers, or government bodies where required by law.
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Other parties where you have provided consent or as required by law.
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We do not sell or rent personal information.
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7. Storage and Security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access, including:
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Secure electronic records and encrypted communications.
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Physical security of paper records.
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Regular review of our security policies and staff training.
8. Access and Correction
You have the right to:
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Access the personal information we hold about you.
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Request corrections to ensure your information is accurate and up to date.
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Requests can be made by contacting us using the details below.
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9. Complaints
If you believe your privacy has been breached, please contact us. We will investigate and respond in accordance with the APPs. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
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10. Retention of Information
We retain personal and health information for as long as necessary to provide care, comply with legal obligations, and for quality assurance purposes.
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11. Changes to This Policy
We may update this policy from time to time. The most current version will be published on our website and available upon request.
12. Contact Us
Dental On Demand PTY LTD
02 8006 2198