Terms and Conditions
Dental on Demand
Last updated: [27 November 2025]
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These Terms and Conditions ("Terms") outline the agreement between Dental on Demand Australia
("we", "our", "us") and any patient, guardian, facility,
or authorised representative ("you", "your")
who engages our mobile dental services.
By booking an appointment, using our website, or receiving treatment, you agree to the following terms.
Services Provided
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We provide mobile dental services to aged care facilities, schools, childcare centres, workplaces, and private residences. Treatment options may include examinations, cleans, fillings, extractions, radiographs, denture services, and other clinically appropriate procedures.
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All treatments are delivered in accordance with Australian dental standards and within the clinical judgment of our practitioners.
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Appointments & Cancellations
2.1 Booking
Appointments may be booked by facilities, guardians, carers, or patients themselves. Appointment times are approximate and may vary due to onsite conditions.
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2.2 Cancellation Policy
If you need to cancel or reschedule, please notify us as early as possible. We do not charge cancellation fees; however, short-notice cancellations may delay future service availability.
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2.3 Access Requirements
You agree to provide safe and appropriate access to the patient, including a suitable treatment area, adequate lighting, and a stable environment for care delivery.
Consent to Treatment
By engaging our services, you acknowledge and agree that:
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Treatment is provided only with informed consent from the patient or authorised decision-maker.
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Consent may be provided verbally, in writing, or through a facility representative acting within their authority.
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For residents unable to consent, responsibility lies with the legal guardian, NOK, or substitute decision-maker to provide consent.
Fees and Payment
4.1 Fees
Fees are outlined in our current fee schedule and may vary depending on treatment complexity.
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4.2 Payment
Payment is due after services are rendered unless prior arrangements have been made.
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4.3 Private Health Funds
We are not connected to private health insurers. Patients pay the full amount upfront and may request an itemised receipt to lodge their own claim.
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4.4 Medicare
Medicare rebates do not apply except in cases where a valid CDBS (Child Dental Benefits Schedule) claim is eligible. Eligibility must be confirmed prior to treatment.
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4.5 DVA (Department of Veterans’ Affairs)
Medicare rebates do not apply except in cases where a valid CDBS (Child Dental Benefits Schedule) claim is eligible. Eligibility must be confirmed prior to treatment.
Reports and Communication
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​Following each visit, we provide treatment notes, reports, and recommendations
to authorised persons (such as facility staff, next-of-kin, or guardians). You agree to
provide accurate contact details for communication.
Clinical Limitations
As a mobile dental provider, certain treatments may not be available onsite. If a patient requires complex procedures, hospital dentistry, or specialist care, we will recommend an appropriate referral.
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We are not liable for outcomes that depend on factors outside our control, including pre-existing systemic or dental conditions.
Patient Safety Obligations
You agree to disclose accurate medical histories, medications, allergies, and relevant health risks prior to treatment. Failure to disclose may impact the safety and suitability of treatment.
We reserve the right to decline or postpone treatment if it is unsafe to proceed.
Complaints & Feedback / Dispute Resolution
​​We value your feedback and are committed to resolving any concerns as quickly as possible. If you have a complaint, suggestion, or any feedback about our services, please contact us directly through our internal complaints process:
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Submit your concern in writing via email at shida@dentalondemand.com.au.
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Our Managing Director will review your feedback and may contact you for further details if needed.
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We aim to provide a response within 2 business days and will work with you to reach a fair and timely resolution.
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If further review is required, the matter will be escalated to our Managing Director for final assessment.
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We’re here to support you and ensure your experience with us is safe, respectful, and transparent.
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Liability and Disclaimer
​​While we take all reasonable steps to deliver safe, high‑quality dental services, Dental on Demand is not responsible for:
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Complications that arise from undisclosed medical history,
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Failure to follow instructions or aftercare guidance,
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Factors outside our clinical control,
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Delays or limitations caused by facility access or environmental constraints.
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Nothing in these Terms excludes rights protected under Australian Consumer Law.
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Changes to Terms
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We may update these Terms at any time. The revised version will take effect once published on our website.
Contact Information
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For questions, requests, feedback, or privacy concerns, please contact us:
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Email: info@dentalondemand.com.au
Phone: 02 8006 2198
Website: www.dentalondemand.com.au