Privacy Policy
Dental on Demand
We are a mobile dental service operating across Australia. We are committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all relevant health privacy legislation.
This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information when providing mobile dental services and when individuals interact with our website, www.dentalondemand.com.au.
Information
We Collect
We collect personal information that is necessary for us to provide dental care and manage our services. This may include:
1.1 Personal Information
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Full name, date of birth, gender
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Residential or facility address
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Contact details (phone number, email)
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Next of kin or emergency contact details
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Medicare or private health fund information
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Payment details (processed securely)
1.2 Health Information
As a healthcare provider, we collect sensitive health information, including:
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Medical history and current health conditions
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Dental history and treatment records
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Medications and allergies
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GP or specialist details
1.3 Website and Digital Information
When you visit our website, we may automatically collect:
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Browser type, device type, and operating system
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IP address and general location
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Website usage data through cookies or analytics tools
How We Collect Information
We collect personal information directly from you or your authorised representative when:
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You book an appointment or make an enquiry
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You complete medical or consent forms
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We conduct dental examinations and treatments
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You communicate with us via phone, email, or online forms
We May Also Receive Information From
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Aged care facilities, carers, or support coordinators
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General practitioners or healthcare providers
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Family members or legal guardians
How We Use
Personal Information
We use personal information to:
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Provide dental assessments, treatments, and ongoing care
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Communicate with patients, families, and healthcare teams
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Issue invoices, receipts, and administrative documents
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Report clinical findings to authorised parties (e.g., GPs, facility nurses)
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Manage bookings, schedules, and patient records
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Improve our services and website functionality
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Meet legal, regulatory, and reporting obligations
We do not use personal information for marketing without explicit consent.
Disclosure of Personal Information
We may disclose personal information to:
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GPs, specialists, and other health practitioners involved in care
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Aged care facilities, carers, and nursing staff (where relevant to treatment)
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Billing and payment providers
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Government or regulatory bodies when required by law
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IT providers that securely store or manage our digital systems
We do not sell or rent personal information to third parties.
Storage and Security
We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.
Our safeguards include:
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Secure clinical record systems
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Encrypted data storage
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Access controls and staff confidentiality agreements
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Secure transmission of digital records
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Regular system monitoring and updates
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When personal information is no longer required, we securely de-identify it in accordance with legal obligations.
Access and Correction
You have the right to:
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Request access to your personal or health information.
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Request corrections to ensure accuracy.
We may require proof of identity or authority before releasing information.
Cookies and Website Analytics
Our website may use cookies or analytics tools to improve user experience.
Cookies do not identify individuals and can be disabled in your browser settings.
Third-Party Links
Our website may contain links to external sites. We are not responsible for
their privacy practices and recommend reviewing their policies.
Changes to this Privacy Policy
We may update this policy periodically. The most current version will always be available on our website.
Contact Us
For questions, requests, feedback, or privacy concerns, please contact us:
Email: info@dentalondemand.com.au
Phone: 02 8006 2198 | 0492 833 494
Website: www.dentalondemand.com.au